Privacy Policy

We have developed this policy because we want you to feel confident about the privacy and security of your personal information.

"Bicom Systems" operates through different entities across many different legal and trading jurisdictions with varying levels of laws and practises. As such and not withstanding Bicom Systems and all associated companies will not trade, sell, or disclose to any third party any form of subscriber identifiable information without the consent of the subscriber (except as required by law, search warrant or other legal process or in the case where failure to disclose information will lead to imminent harm to the subscriber or others). This includes information derived from registration, subscription, and use of Bicom Systems’ service.

The Use of Personal Info

The subscriber is responsible for ensuring that the information on file with 
Bicom Systems is current and accurate.

Bicom Systems
 will collect and use subscriber identifiable information for billing, provisioning of service, resolution of problems associated with service, directory services, and to inform subscribers of new products or services that will enhance the Bicom Systems’ ability to provide service to subscribers. Bicom Systems will use subscriber identifiable information to market products and services to the subscriber, but will not disclose or make available any subscriber identifiable information to any third parties seeking to market products. If a subscriber chooses in writing not to participate in direct marketing of new products and services from the Bicom Systems then subscriber’s information will not be used for the purpose of marketing new products. Additionally, the subscriber may request to have identifiable information deleted from theBicom Systems’ directory. 


Bicom Systems
 will not read, listen to or disclose to any third parties private e-mail, conversations, or other communications that are transmitted using Bicom Systems services, except as required to ensure proper operation of services or as otherwise authorized by law.

Recording of Phone Calls

We monitor and record calls relating to customer services and telemarketing. We do this for training purposes and to improve the quality of our customer services.

Email addresses

Bicom Systems we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on We will not send you unwanted email messages or junk mail, and your details will not be passed to ANY organisation beyond Bicom Systems without your explicit permission. 

However, we will use email to send you messages about outstanding orders, faults and service issues. We may also use email to keep you up to date with news about your current services, as well as anything you show an interest in, either online, or through other contact with Bicom Systems. If you do not want to be kept informed in this way by email, please let us know. You can do this by ticking the relevant box where your email address is stored in the personal profile.

Disclosure of information:
Bicom Systems may or may not be obliged to comply with or register under the data protection laws of Canada, China, Japan, The European Union, the United States or others, we do however take all reasonable care to prevent any unauthorised access to your personal data. 

Personal Details

Bicom Systems people and those working for agents or contractors of Bicom Systems have a responsibility to keep your information confidential and will only use it to offer products and services on behalf of Bicom Systems.

The personal details that we use to provide or promote our products and services (for example your name, telephone number, or details of the services you use), as well as any information taken from you while you are using this website, will NOT be passed to ANY organisation beyond
Bicom Systems to be used for marketing purposes. Your details may sometimes be shared with Bicom Systems contractors or agents in order to provide you with Bicom Systems products and services you have requested, but we will make this clear to you in the relevant terms and conditions we give you when you order.

Right of access to your BICOM SYSTEMS information
When you visit you have direct personal control over information in your personal profile. You can access and change this information at any time by using the 'update your profile' link.

If you want to know exactly what personal information Bicom Systems holds on you, you can obtain it. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. Please write to the following addressThis email address is being protected from spambots. You need JavaScript enabled to view it. stating your Bicom Systems account number in the subject and forward an administration fee of $15, £10, €15 to our Paypal Account : This email address is being protected from spambots. You need JavaScript enabled to view it. again stating your Bicom Systems account number in the subject.


Bicom Systems has invested and deployed a wide variety of technology and security features to ensure the privacy of subscriber information on its network. In addition, Bicom Systems has implemented strict operations guidelines to ensure subscriber privacy is safeguarded. Bicom Systems will continue to revise policies and implement additional security features as new technologies becomes available. However, Bicom Systems cannot guarantee in any way that information provided to Bicom Systems by subscriber may not be illegally obtained from Bicom SystemsBicom Systems also advises you to take all measures to ensure that your Username and Password do not pass to others.

How does BICOM SYSTEMS protect your data?When you register details with us, make an order or access account details, we use a secure server. Any data you give us is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted. You should be aware, however, that older browsers cannot use SSL. To be sure, you will need Netscape version 4.05 or Microsoft Internet Explorer browsers, version 4 or above. 

Over and above what Bicom Systems does to safeguard your privacy and security, there are a number of things you can do to protect yourself from Internet fraud:

Choose a password you can remember but others will not guess, change it regularly, and if you do write it down, keep it somewhere safe and secure.

When you have finished your session on, make sure that you prevent your details being seen by anyone that you do not wish to see them. So, if you have registered and logged in, remember to log off. Clear any 'cache' so there is no record of any transactions left on screen - both Netscape and Internet Explorer let you do this. We also recommend you then close your browser so any history of the session is cleared. As an extra precaution your session on many areas of the will terminate if you have not used the site for 20 minutes.

Use of Cookies

Bicom Systems
 websites create a 'cookie' when you first register online. A 'cookie' is a piece of information, like a tag, which some websites create against your PC. Our 'cookie' stores some basic information which helps us to identify if you have visited the site before and if you have provide you with some personalised content such as welcoming you by name if you have supplied this in a previous visit. However, as it is based on your PC, we will not find the 'cookie' if you visit from a different PC to the one you registered on.

Bicom Systems' use of 'cookies' includes the following assurances:

No information regarding your telephone number, account or payment details is included in the cookie or can be accessed using it.

They do not collect any personal information regarding the use of your PC or Internet browsing in any way.

If you do not want a cookie to be created on your PC, web browsers such as Netscape and Internet Explorer provide the option to disable them. Please bear in mind that some personalised services on may not be available if you choose to disable cookies.

Bicom Systems also uses third parties to track its advertising across the web. The information these third parties collects does not include any personal information, but is merely for the purpose of identifying the general effectiveness of such online advertising.

Unlawful Activity

Bicom Systems
 may use subscriber identifiable information to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of service, the network integrity, that otherwise violate Bicom Systems’ Service Agreements or activities that are or may be illegal. Bicom Systems shall be the sole determinant of what is legal and what is not legal. This will however expressly not include normal political or commercial activities. To offer assistance to relevant authorities Bicom Systems seeks sufficient evidence of the possibility of illegal activities before disclosing private information. This may come in the form of a request from a relevant Court.

Bicom Systems 
also expects all relevant authorities to comply to a minimum of standards similar but not exclusively with those set out by The Hague Convention or the Council of Europe. These standards include but not exclusively the renouncement of terrorism, a fair trial through right of representation, commitment to inform detainees of the right to be represented as well as freedom of expression, freedom of religion and other standards as the Company sees fit form time to time.

Third party sites

Third party Internet sites that you can link to through are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Bicom Systems accepts no responsibility or liability for these sites.

Children’s Privacy Policy

Bicom Systems does not sell products or services for purchase or use by children. Bicom Systems does not knowingly solicit or collect subscriber identifiable information from children or teenagers under the age of eighteen. In addition, Bicom Systems will not knowingly link to any third party web site that solicits or collects subscriber identifiable information from minors. If you believe that a minor has disclosed personally identifiable information to Bicom Systems, please contact Bicom Systems at This email address is being protected from spambots. You need JavaScript enabled to view it. so that the information can be removed.


Spam is email or voicemail that is sent against the wishes of the recipient. There are two kinds. The first kind of spam concerns individuals who email people that they don't know personally. The second type of spam is sent by organizations to individuals who have not expressed a desire to receive such communications. 
Bicom Systems regards both kinds of spam is inappropriate. 
Bicom Systems has zero tolerance for spam. Spam complaints will be dealt with seriously and can result in losing Bicom Systems privileges such as loss of referral credits and even loss of a customer's account. Please don't send spam on Bicom Systems' behalf.  
If you receive spam and want to report it to 
Bicom Systems, please forward the email you've received to This email address is being protected from spambots. You need JavaScript enabled to view it. 

Upon receipt we will:

Remove the email address provided from our own sales-related communications and;

Follow up with the party who sent the message for further disciplinary actions.

For questions about our spam policy or any spam-related issues, please email us at 
This email address is being protected from spambots. You need JavaScript enabled to view it..

Contact Address

Bicom Systems

Unit 5 Rockware Business Center

5 Rockware Avenue

Greenford UB6 0AA, United Kingdom

Phone: +44 20 3399 8800

Fax: +44 20 3399 8801


About Bicom Systems

Since 2003 Bicom Systems has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecoms Management Softwares. In September 2004 Bicom Systems launched its PBXware software and became the first company to deliver an Open Standards Turnkey Telephony System.

The concept of “Professional Open Standards Telephony” was born.

By unifying the best of open standards telephony and its own proprietary software Bicom Systems provides SMBs, Enterprises and Governments worldwide with turnkey solutions that take account of clients’ exact needs within a very cost-effective framework.

This mix takes the best of royalty-free softwares, vibrant open source communities, available custom development backed up by accountable, professional support services brought together with commercially coded Management Tools. Warranted and supported - a safe choice for all organisations.